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Return Policy

Your satisfaction with our products is our number-one goal! If after receiving your item you determine that it was not what you expected, simply contact us within 30 days of the original item delivery date for a return authorization number and return instructions. Once we receive the returned item, we will verify the item's condition and issue a refund.

In order to qualify for a full product refund, customer is responsible for returning the unit to our warehouse, the item must be returned in like-new condition, in the original retail box with all parts, accessories, etc. Shipping charges are not refundable in for any returns.

Return Policies for signmaking equipment (vinyl cutters, laminators, printers)

  1. Within 30 days after you placed order with us unless other statement stated on your purchase invoice.
  2. Return package must be in original package boxes, and with all the original accessories, and in like-new re-sale condition
  3. Return will be needed pre-approval from us, and get RMA number for any return. Non-approval return will be refused.
  4. A 20% restock fee will be charged for any return.
  5. Customer will be responsible for shipping the return package to us.
  6. No shipping cost refund in any case.
  7. Refund will be given as credit from your original payment method once we receive the return item(s).


No return for 30 days old purchase.
No return for any software products
No return for any consumable parts orders, such as blade, cable etc.
No shipping cost refund in any case.

Important Notice about free shipping items:
There are some conditions apply, including but not limited to:
1. Free shipping promotion is only for our selected items.
2. In the event of returns the items with free shipping promotion, the regular shipping cost will also be deducted from the total original purchase value.


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